Restore google authenticator3/6/2024 ![]() Learn how to protect yourself with two-factor authentication (2FA) - an additional layer of security for your Proton Account. How to set up two-factor authentication (2FA) for your Proton Account Tokonauts can request a reset of 2FA Google Authenticator from Customer Support via live chat. For 2FA to function properly, the date and time on the device on which you are logging in to Proton Mail must be exactly the same as those of the device where you receive your 2FA code. In most cases, 2FA fails because the time on each device is not synchronized. Two-factor authentication (2FA) is not working If you have lost your Google Authenticator codes after a factory reset of your phone and have no backup, you may need to contact Google support to recover your account. You can use a U2A or FIDO2 security key to secure your Proton Account with two-factor authentication (2FA). For example, this option works with Google accounts if you’re logged in to even one of the company’s apps, such as YouTube. Note: You can only access 2-step verification settings for a user if 2-step verification is currently enforced for your organization. The item you need is usually somewhere on the Security tab. You can lock it temporarily or totally erase any data. This will help you find, lock, or erase your phone remotely. ![]() You may be able to access your account by answering verification questions. Expand the section that describes what you’re experiencing with your 2-step verification method. It is also known as 2FA or multi-factor authentication. If your lost phone is an Android, you can use the Google phone locater tool. Two-step verification is added security to protect your account, alongside your username and password. How to use a 2FA security key to protect your Proton Account Open your account settings and reset the authenticator that is, link it to the app on the new phone. To start with, you need to make sure that the Google Authenticator app on your lost phone isnt exploited by anyone.
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