Walmart money network3/10/2024 When I finally got an agent on the phone, I said I was confused as to why my account is not closed. During which time, I periodically opened the Walmart Moneycard app, and my account is still displaying as active, balance unchanged. It has been 7 days since I called to close the account. She finally agreed to send me a check, but said it may take 2-3 weeks. She confirmed the address on file, which I gave her. I said I wanted a paper check mailed to my home address. I stood firm, declined every option, as none seemed to be an appropriate action. I want a paper check, mailed to my address on file. I said immediately that I do not want a barcode. She said that she could send me a "barcode". I explained to the agent that I would like to close my account. She had hung up on me, while I was standing there with the service desk attendant listening. I told her I was just told otherwise, that I don't want a 3rd barcode that doesn't work, I want to handle it over the phone as I am standing at the service desk. I politely declined the 3rd barcode and asked about the phone option. The second barcode failed, so I called back, on speaker, where the service desk employees could clearly hear me, and the other end of the line.Īfter explaining the 2 failed barcode attempts, this agent wants to send me a third barcode attempt. I returned to the service desk at Walmart. He assured me that if the second barcode failed to process, I could call back, and it could be handled over the phone. I explained that the last barcode failed to process. When I was finally able to speak with an agent again, I explained what happened, he apologized and said he would send me another barcode immediately, which he did. I called the number, which brought me to the same automated system I used earlier that day. I took this to Walmart after work, and when I tried to process the withdrawal, it just printed out a slip, saying the transaction could not be processed, and listed a number for Green Dot Bank. I gave her the amount, and she sent a link via text message, which brought up a Walmart page, with a barcode, and the correct amount displayed below. I said that would be acceptable, and she asked for a dollar amount for the withdrawal. I explained that I need to pay my rent, and I was told she could send me a "barcode", which would allow me to withdraw a fixed amount from the Walmart service desk.
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